FAQ

Can I visit the studio before I sign up?

Of course! Just make an appointment with us during opening hours. We would love to explain more about the class details and show you around the studio.



Can I pay at the studio on the day instead of online payment?

To reserve a slot, we would require a full payment in advance. This is to prevent "no show up bookings" as we still have to pay our instructors. However, we do have other modes of payment if you do not wish to pay online:

  • PayNow transfer to mobile: 97704862(urthandphire)
  • Cash over the counter
Payments via these modes shall be made in advance to have your slots reserved. Please contact Alvin@97704862, before making payment, so we can make sure the slots you want are still available at the time of payment and make reservations for you right away.



What should I wear to the studio?

Anything comfortable and you don't mind getting a little messy. Avoid skirts, although we provide long aprons but its better to avoid anyway.



Do I need to cut my nails before the class?

Recommended, but no necessary. Unless they are so long that you can't touch anything with your fingertip.



What do I need to bring along?

Wheel Pottery (Trial) - We provide everything including disposable apron, all equipments and materials. Beginner, Advance and studio users are recommended to bring their own apron during this COVID-19 period. *All participants are to required to wear face mask before entering the studio.



I have no experience in pottery, which course should I choose?

Wheel Pottery (Beginner) No prior experience required. We will teach you everything from scratch to the end product.



I have some experience but I'm not sure if I should enroll the advance class?

Visit this webpages, Wheel Pottery (Beginner) & Wheel Pottery (Advance). Take a look at the course outlines and see if you had already learnt them. Our course structure are flexible. If you have something in mind that is not listed, we could customised the programme for you. Have a chat with us. Let us know how we can help to improve your skills.



I'm interested! but I'm not sure if I should sign up a full course yet...

No worries, we offer 1-time trial lesson for you to try out. This is a 1.5hr short session, fun and satisfying. Sign up Wheel Pottery (Trial) today! For more details, click here.



I don't have a paypal account, how do I pay by credit/debit card?

Paypal account is not required to make payment by credit/debit card. Simply select "Pay with credit or debit card" option at the bottom of the payment gateway and you can skip the paypal login.



What are the cancellation policies?

1. Strictly non-refundable once the booking has been confirmed. 2. Reschedule of booking is allowed with at least 24hr advance notice via email to alvin@uppottery.com.sg or whatsapp to +65 97704862. 3. Maximum extension period for reschedule of booking is 3 months from the original date of booking. 4. If participants did not show up at the time of booking, it will be considered as no-show up booking and the session will be utilized. 5. Strictly no refund or extension of expired sessions for regular classes and studio practice packages. 6. Transfer of remaining sessions is allowed with email confirmation from transferor. Please state the reason of transfer, transferee's full name, email address and mobile number, and forward the email to alvin@uppottery.com.sg for verification.



What is the difference between Wheel Pottery(Trial) and Wheel Pottery (Beginner)? Do I have to attend Trial class before signing up for Beginner?

Wheel Pottery (Trial) is a 1-time workshop for participants with no experience and no time to commit for a full course. In this 1.5hrs, you'll learn how to form basic pottery shapes like cups and bowls. Whereas in the beginner's course you will learn the complete process that includes trimming foot rim, shaping and glazing techniques.